FAQ

When is it best to transport a patient by air?

A patient should be transported by air depending on their medical needs, time, terrain, global positioning and ultimately what is best for the patient.


What steps can I take to prepare for the flight?

Relax and let us do the work. We will keep you informed and guide you each step of the way. Even if you elect to not choose us, we will ensure you have the knowledge and understanding to make an educated decision.


How long does it take to get a quote back?

We can get a quote back to you within an hour of placing an information request.


How are you able to provide the best deal available?

We have strategic partners we contract with globally. We are in constant communication with them to ensure we can provide the best service at the most reduced cost. We are not bound by the constraints of a bottom line operating cost. We are able to use these partnerships and connections to deliver a multitude of options for you to choose from.


Why should I trust EMS Air to provide the services promised?

We are dedicated to public safety, healthcare and our desire to help others. We are not profit driven and we will do everything to make sure the customer is well informed and taken care of as promised.


Do you provide consultation when choosing flight detail?

Yes, EMS Air aims to make sure you are informed every step of the way. We not only consult you, but also make sure every person involved directly or indirectly is kept in the loop even if you elect not to use our services.

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